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Terms and Conditions
La Montagne Guest Lodge & Sanctuary Spa
Booking Terms & Guest Policies
A guest-friendly booking confidence hub for Hartbeespoort accommodation at La Montagne Guest Lodge. Understand booking terms, payment terms, cancellation guidance, check-in details, house rules, restaurant and spa add-ons, and direct-booking support before you secure your stay.
Booking Terms Hartbeespoort Accommodation
Secure Online Booking
Breakfast Included Direct Rates
Hartbeespoort Guest Lodge Policies
Hartbeespoort accommodation booking terms
Cancellation policy
Payment terms
Check-in and check-out
Direct booking guest lodge support
Romantic StaysKnow the details before arrival
Dining & Add-onsPlan requests in advance
Guest Confidence Hub
Clear terms for a more relaxed Hartbeespoort stay.
Read the key policy points, then tap into the detailed sections when you need specifics.
The La Montagne Guest Confidence Flow
Book With Clarity Before You Confirm
This page is built to help guests move from uncertainty to confidence: compare the important booking terms, choose the correct rate plan, confirm the payment rules, and speak to La Montagne before arrival.
Before You Confirm
Know the Terms Before You Book
Check the rate plan, deposit requirement, cancellation position, check-in rules, breakfast timing, special-request process and direct booking support before confirming your Hartbeespoort accommodation.
Compare the stay
Browse accommodation, room type, inclusions, direct-rate benefits and guest policies before choosing.
View Rooms →Choose your rate
Pick the Normal Rate for staged payment flexibility or Non-Refundable Rate only when your travel plans are certain.
Compare Rates →Secure the booking
Complete the required payment on time so your preferred room and dates can be secured.
Check Availability →Ask before arrival
Need romance packages, dining, spa, late arrival, dietary support or booking help? Contact reservations early.
WhatsApp Us →Before You Book
Quick Policy Summary
Swipe through the essentials first. Each icon card gives guests a fast La Montagne policy overview before they tap into the full booking terms and guest policies.
Booking confirmation
Your booking is confirmed once the required payment for the applicable rate plan has been received within the required timeline.
Rate plans
The rate shown on your quotation, invoice, booking confirmation or booking channel determines which payment, cancellation and date-change terms apply.
Normal Rate
The Normal Rate is the only rate plan that permits the 50% deposit option and the Normal Rate Cancellation Policy.
Non-Refundable Rate
The Non-Refundable Rate requires 100% full prepayment at booking and is strictly non-refundable, non-transferable and not eligible for date changes.
Direct booking benefits
Book direct for lodge support, secure online booking, instant confirmation and breakfast included with direct accommodation rates, unless written terms state otherwise.
Check-in / check-out
Check-in is from 14:00 to 20:00. Check-out is strictly by 10:00 at the Restaurant/Reception area.
Breakfast
Breakfast is served from 08:00 to 10:00. Restaurant dress code applies; sleepwear is not permitted.
Food & alcohol
No outside food or alcohol may be brought onto the property because La Montagne is a licensed establishment.
Pools & Jacuzzi
Swimming costumes are required. Guests must bring swimming towels. No glassware is permitted near pools or Jacuzzi areas.
Pets
La Montagne is unable to accommodate pets.
Guest assistance
For help with payment, proof of payment, booking changes, dietary requirements, late arrival or special requests, contact 072 435 0228.
Why This Page Matters Before You Book
Clear Hartbeespoort Accommodation Booking Terms Help You Book Direct With Confidence
This page is written for guests who are comparing payment terms, cancellation rules, check-in times, breakfast information, romantic package conditions, restaurant and spa add-ons, and direct booking support before confirming accommodation in Hartbeespoort.
High-intent policy answers
Designed for guests searching for La Montagne Guest Lodge terms and conditions, Hartbeespoort accommodation cancellation policy and guest lodge payment terms.
Rate-plan clarity
Normal Rate and Non-Refundable Rate terms are separated so guests understand the payment, cancellation and change position before booking.
Direct booking reassurance
Guests are encouraged to ask questions before payment, especially about proof of payment, late arrival, packages, dietary requirements, spa and restaurant requests.
What Happens Next?
Your Booking Journey at a Glance
A simple, swipe-friendly timeline for guests who want to understand the process before committing to payment.
Select room and rate
Choose your room, dates, guests and rate plan before confirming.
Complete required payment
Normal Rate requires a 50% deposit. Non-Refundable Rate requires 100% prepayment.
Receive confirmation
Your reservation is secured once the required payment has been received according to the applicable rate plan.
Arrange add-ons early
Book romantic packages, dining, spa and dietary requests before arrival where possible.
Check in from 14:00
Check-in is from 14:00 to 20:00. Late arrivals after 20:00 carry a surcharge.
Enjoy the lodge
Respect house rules, enjoy breakfast, dining, spa and public areas, and ask the team for help when needed.
Book Direct With Confidence
Book Direct With More Confidence
Booking directly gives you the clearest route to availability, secure confirmation and direct lodge support before arrival.
Direct booking is especially helpful when you need room guidance, romantic add-ons, restaurant reservations, spa requests, family accommodation advice, group booking assistance or special stay arrangements.
Best available direct rates
Book directly with the lodge for the clearest rate and room guidance.
Secure online booking
Use the online booking route to confirm your stay safely and simply.
Instant confirmation
Direct online bookings help you secure preferred dates faster.
Breakfast included direct rates
Direct accommodation rates include breakfast unless your written confirmation or package terms state otherwise.
Direct lodge support
Speak to the reservations team about rooms, romantic packages, restaurant bookings, spa add-ons and arrival details.
Your Next Booking Step
Choose the Right Stay After Reading the Terms
Guests visit this page because they are close to booking. Use the next step below to choose your room, add romance, plan dining, book spa time or speak to reservations before payment.
Clear Terms → Better Stay
Turn Clear Booking Terms Into a Better Harties Escape
Once your rate, payment and cancellation terms are clear, choose the experience that fits your stay: romantic Jacuzzi suite, scenic room, package add-on, restaurant booking, spa treatment or Hartbeespoort attractions plan.
Rooms
Choose Your Room
Compare Jacuzzi suites, family rooms, view rooms, cabins, tented rooms and Classic Rooms before booking.
View Accommodation →Romance
Book a Romantic Escape
Perfect for anniversaries, proposals, birthdays and private Jacuzzi moments.
Romantic Escapes →
Add-ons
Add a Package
Add petals, sparkling wine, celebration touches or romantic extras where available.
View Packages →Dining
Plan Dining
Reserve relaxed lodge dining and special requests before arrival to avoid disappointment.
The Social Bite →
Spa
Add Spa Time
Make the stay slower with Sanctuary Spa treatments arranged before or during your visit.
View Spa →
Harties
Plan Things To Do
Use La Montagne as a base for Hartbeespoort Dam, cableway, scenic drives and local experiences.
Area Attractions →Choose the Rate That Matches Your Travel Certainty
Normal Rate vs Non-Refundable Rate
The rate plan selected at the time of booking controls the payment, cancellation and change conditions for that reservation.
Normal Rate
The flexible rate plan for guests who want the staged 50% deposit structure and La Montagne's standard cancellation conditions.
- 50% deposit within 24 hours.
- Balance due 21 days before arrival.
- Balance on arrival only by prior written arrangement.
- Deposit is non-refundable.
- Cancellations within 7 days of arrival and no-shows remain liable for the full reservation value.
- Date changes are subject to availability, rate differences and written approval.
Non-Refundable Rate
The certainty-based rate plan for guests whose dates, guests and stay details are already confirmed.
- 100% full prepayment/deposit at the time of booking.
- Strictly non-refundable.
- The Normal Rate Cancellation Policy does not apply.
- Cancellations and no-shows forfeit the reservation and all amounts paid.
- No date changes, credit, refund, transfer or carry-over applies.
- No conversion into a Normal Rate reservation after payment unless La Montagne approves an exception in writing.
!
Choose the rate that matches your travel certainty.
Choose the Normal Rate when you want the staged 50% deposit structure and standard cancellation conditions. Choose the Non-Refundable Rate only when your dates, guests and stay details are certain.
Tap to Read the Details
Booking Terms & Guest Policies
The full guest policy is kept crawlable for SEO, but presented in tap-friendly cards so the page stays easy to use on mobile.
Booking How Booking Confirmation Works Tap to collapse
- A booking enquiry is not the same as a confirmed reservation. Your Hartbeespoort accommodation booking is secured only once the required payment or booking confirmation process for your selected rate plan has been completed.
- A reservation is secured only once the required payment for the applicable rate plan has been received within the required payment timeline.
- Direct online bookings are processed through La Montagne's booking route and are subject to the rate plan, room availability, payment rules and booking confirmation issued at the time of booking.
- Proof of payment may be required where payment is made manually. Guests should use the same name, phone number and email address used for booking communication wherever possible.
- If payment is not received according to the required timeline for the applicable rate plan, La Montagne may release or cancel the reservation.
- Your quotation, invoice, booking confirmation, booking channel terms and any written package terms form part of your reservation conditions.
- By staying at La Montagne Guest Lodge & Sanctuary Spa, the guest agrees to the terms and conditions of stay and to the indemnity policy set out on this page.
Rate Plans Room Rates, Rate Plans & Package Conditions Tap to read
- La Montagne may offer different room rates, packages and specials for romantic accommodation, Jacuzzi suites, family stays, scenic rooms, cabins, tented rooms, restaurant add-ons and spa experiences.
- The rate plan selected at the time of booking controls the payment, cancellation and change conditions for that reservation.
- Accommodation rates are subject to seasonal adjustments, weekends, public holidays, room availability, package inclusions and the written confirmation provided at the time of booking.
- A Normal Rate and a Non-Refundable Rate do not carry the same terms. Please check your rate type before payment is made.
- Packages, romantic add-ons, restaurant experiences, spa services and special requests are subject to availability, advance arrangement and the written package terms confirmed by La Montagne.
- Where a booking is made through a third-party booking channel, the displayed rate conditions, payment terms and cancellation terms on that booking channel may form part of the reservation conditions.
Payment Payment Terms for Accommodation Bookings Tap to read
- To keep your preferred room and dates secured, payment must be completed according to the rate plan and payment deadline shown on your quotation, invoice, booking confirmation or booking channel.
- Normal Rate: a 50% deposit is required to secure a Normal Rate reservation. The deposit is payable within 24 hours of receipt of your invoice or written booking confirmation.
- The remaining balance on a Normal Rate booking is payable 21 days prior to arrival.
- Balance payment upon arrival may be accepted only when approved by prior written arrangement. Without prior written approval, the 21-day balance payment rule applies.
- If a Normal Rate booking is made within 21 days of arrival, the full reservation value is payable at the time of booking, unless La Montagne has approved a different written arrangement.
- Once the 50% deposit has been paid, the deposit is non-refundable in the event of cancellation.
- Non-Refundable Rate reservations require 100% payment of the full reservation value at the time of booking. This payment is treated as a full non-refundable prepayment/deposit.
- The 50% deposit option applies only to the Normal Rate. It does not apply to Non-Refundable Rate reservations.
- The lead guest accepts responsibility for the reservation value, extras account, damages, breakages, losses and any approved outstanding amounts related to their stay or accompanying party.
Cancellation Cancellation, No-Show & Refund Policy Tap to collapse
- We understand that travel plans can change. This section explains how cancellations, date changes, no-shows, refunds and special-rate bookings are handled for La Montagne Guest Lodge accommodation in Hartbeespoort.
- Normal Rate cancellations before the final week of arrival: the paid deposit remains non-refundable. Any additional balance already paid may be reviewed according to the written booking confirmation and the timing of cancellation.
- Normal Rate cancellations within 7 calendar days of the scheduled arrival date, including the day of arrival, remain liable for the full reservation value, regardless of duration of stay.
- A guest who does not arrive for a confirmed Normal Rate booking is treated as a cancellation on the day of arrival and remains liable for the full reservation value.
- Changes to arrival dates, departure dates, number of guests, room type or package inclusions are subject to availability, rate differences and written approval from La Montagne.
- The Normal Rate Cancellation Policy does not apply to Non-Refundable Rate reservations.
- If a guest cancels a Non-Refundable Rate reservation, the reservation is cancelled and all amounts paid are forfeited. No refund, credit or carry-over applies.
- If a guest does not arrive for a Non-Refundable Rate reservation, the guest forfeits the reservation and all amounts paid.
- No changes of arrival date, departure date, stay date or booking date are permitted on a Non-Refundable Rate reservation.
- A Non-Refundable Rate reservation cannot be transferred, credited, carried over or converted into a Normal Rate reservation after payment has been made, unless La Montagne expressly approves an exception in writing.
Check-in Check-In, Check-Out & Arrival Information Tap to read
- Standard check-in is from 14:00 to 20:00.
- Late arrivals after 20:00 are subject to a surcharge of R100 per hour, or part thereof.
- Guests should contact the lodge in advance if they expect to arrive late, so that the team can prepare accordingly.
- Check-out is strictly by 10:00.
- Check-out takes place at the Restaurant/Reception area.
- Please ensure all personal belongings have been removed from the room before returning your key. Any Extras Account must be settled before departure.
- Guests are welcome to linger a little longer after check-out and enjoy the Restaurant, pool areas, gardens or a Spa treatment, subject to availability and operational requirements.
Dining & Spa Breakfast, Dining, Spa & Special Requests Tap to read
- Breakfast is served from 08:00 to 10:00.
- A respectful restaurant dress code applies during breakfast and dining. Sleepwear is not permitted in the restaurant.
- Please advise the lodge of any dietary requirements timeously, preferably before arrival, so that the team can assist where possible.
- As La Montagne is a licensed establishment, no outside food or alcohol of any kind may be brought onto the property.
- La Montagne Guest Lodge does not offer self-catering facilities.
- Restaurant, spa and romantic add-ons are arranged separately from accommodation unless they are clearly included in a confirmed package.
- To avoid disappointment, please request special setups, romantic packages, spa bookings, dietary requirements or restaurant reservations before arrival.
Extras Extras, Incidentals, Rooms & Housekeeping Tap to read
- Any extras, incidentals, restaurant charges, spa charges, laundry charges or other additional services must be settled before departure.
- Irons are not permitted in the rooms. A laundry service is available at an additional charge on request.
- Please refer to the laundry sheet supplied, or ask Housekeeping for assistance.
- Guests are requested to respect the room, furniture, linen, towels and lodge property.
- The lead guest accepts responsibility for damage, breakages or losses caused by themselves or their accompanying party.
- Guests are responsible for removing all belongings from the room before check-out.
Wi-Fi & Energy Wi-Fi, Solar Energy & Responsible Use Tap to read
- Wi-Fi is available in public areas only.
- Network/password: LMGL299876.
- La Montagne is supported by solar energy as part of our commitment to more responsible energy use.
- During power outages, essential services are prioritised. Some non-essential services, appliances or facilities may not operate at full capacity.
- Please help us save energy. Before leaving your room, kindly switch off lights, TV, fans and air-conditioners.
Pools & Jacuzzi Pools, Jacuzzi & Outdoor Facilities Tap to read
- All guests, including children, are required to wear appropriate swimming costumes when using the pools or Jacuzzi.
- Room towels may not be used at the pools. Guests are requested to bring their own swimming towels.
- For everyone's safety, drinking glasses and glass bottles are not permitted on or near the edge of the pools or Jacuzzi.
- Staff are instructed to exchange glassware for plastic glasses where required.
- Children must be supervised by a responsible adult at all times around pools, Jacuzzi areas, gardens and public lodge spaces.
- Guests use the pools, Jacuzzi, outdoor areas and lodge facilities at their own risk and are requested to follow staff instructions at all times.
House Rules Guest House Rules During Your Stay Tap to read
- Children must be supervised at all times.
- Noise must be kept to an acceptable level so that all guests can enjoy a peaceful Hartbeespoort stay.
- Guests are expected to treat other guests, staff, facilities and the natural environment with respect.
- La Montagne may intervene if guest behaviour affects the comfort, safety or experience of others.
- Guests should book for the correct number of adults and children. Room occupancy and package inclusions must follow the confirmed booking details.
- Group bookings, functions, weddings and multi-room reservations may carry separate written terms where applicable.
Pets & Nature Pets, Wildlife & Natural Surroundings Tap to read
- La Montagne is unable to accommodate pets.
- The lodge is situated in a natural bushveld and mountain environment.
- Wildlife, insects, reptiles, birds, monkeys, baboons and other natural elements may be encountered during your stay.
- The lodge cannot restrain nature and cannot be held liable for encounters with wildlife, insects, animals or natural elements that may be seen or found on site.
Privacy Guest Information, Privacy & POPIA Tap to read
- La Montagne collects guest information to process reservations, communicate about bookings, support guest services and assist with stay-related enquiries.
- Payment details should be handled through the approved booking or payment route provided by the lodge or booking channel.
- Guest information is used for booking administration, arrival support, guest service communication and operational purposes connected to the stay.
- Guests may contact the lodge about privacy-related requests or questions using the contact details on this page.
- For more information, view the La Montagne Privacy Notice: https://lamontagne-guestlodge.co.za/privacy-notice/
Assistance Guest Assistance & Social Media Tap to read
- Should there be anything we can do to make your stay more comfortable, or if you require assistance during your stay, please contact any member of our team on 072 435 0228.
- Guests are welcome to check in on Facebook and share their La Montagne stay with family and friends.
- You can also follow La Montagne Guest Lodge on Facebook and Instagram for lodge updates, specials and Hartbeespoort inspiration.
Indemnity Indemnity, Risk Acknowledgement & Guest Responsibility Tap to read
- The indemnity section should be read by the lead guest and, where applicable, by every adult member of the accompanying party.
- The lead guest confirms that they are authorised to accept these terms on behalf of their accompanying party.
- The signatory/signatories confirm that they are fully capable in the English language and have read and understood the contents of this document.
- The lead guest warrants that they are duly authorised to bind their principal, family members, invited guests and each member of their accompanying party to these terms and conditions of residence.
- Failing such authority, the lead guest agrees to be personally liable for all amounts arising from their residence, including any damages, as well as the residence of any member of their accompanying party.
- The guest accepts that there may be risks associated with their stay at the Lodge Property, including wildlife, insects and risks associated with the facilities and activities offered at the Lodge Property.
- Where minors or mentally or physically impaired persons are part of the guest's party, the lead guest accepts responsibility for them and accepts the relevant risk on their behalf.
- Entry to and movement across the Lodge Property, and use of accommodation, facilities or activities, is undertaken at the guest's own risk.
- By signing this document, the guest indemnifies and holds the Lodge Property, its agents, operators, suppliers, executive and operational management, employees and shareholders harmless in respect of legal liability for injuries, damage or additional expenditure due to any cause whatsoever.
- This includes, but is not limited to, accidents, harm, trauma, death, delay, inconvenience, damage caused by animals, exposure to disease including Covid-19, or any act, omission, default or negligence by the Lodge.
- The guest confirms that they have read and understood the rules and agree to adhere to them.
Useful Links Before You Book
Move quickly from policy questions to the next useful booking step.
Need Help Choosing Before You Confirm?
Choose the Next Step That Matches Your Stay
Instead of leaving after reading the policies, move to the page that answers your next booking question. These links support payment planning, arrival preparation, romantic add-ons, dining, spa and direct booking confidence.
Planning a romantic stay?
Read package and room details before paying, especially if you need petals, bubbly, spa, dining or special setup timing.
Romantic Escapes →Adding extras?
Special requests, romantic packages, spa bookings and dining are subject to availability and should be requested before arrival.
View Add-ons →Unsure which room fits?
Compare all accommodation options before choosing a rate plan, because room type, package and rate terms all matter.
Compare Rooms →Need dining guidance?
Breakfast times, dress code, no outside food or alcohol, restaurant reservations and dietary requests are easier when planned early.
Restaurant Info →Want spa time?
Make your Hartbeespoort stay feel slower by checking spa options before arrival and asking reservations for timing support.
Sanctuary Spa →Need certainty?
Ask reservations before payment if you are unsure about rate plans, proof of payment, late arrival, dietary requests or special arrangements.
WhatsApp Reservations →Ready to confirm your Hartbeespoort stay with confidence?
Once the booking terms and guest policies are clear, the fastest next step is to check availability or message reservations before your preferred Hartbeespoort dates are gone.
Frequently Asked Booking Questions
Fast Answers Before You Book
These FAQs answer the questions guests usually ask before confirming a direct booking, paying a deposit, changing dates, checking arrival times or requesting romantic packages, restaurant bookings and spa add-ons.
When is my La Montagne Guest Lodge booking confirmed?
Your booking is confirmed once the required payment for the applicable rate plan has been received within the required payment timeline and your reservation has been confirmed by La Montagne or the relevant booking channel.
Do I need to pay a deposit to secure my room?
If you book the Normal Rate, a 50% deposit is required within 24 hours to secure the reservation. If you book the Non-Refundable Rate, 100% full payment is required at the time of booking.
What is the cancellation policy for accommodation bookings?
Cancellation terms depend on the rate plan. The Normal Rate follows the Normal Rate Cancellation Policy, with a non-refundable deposit and full reservation liability for cancellations within 7 days of arrival or no-shows. The Non-Refundable Rate is strictly non-refundable and does not allow date changes.
Can I change my booking dates?
Normal Rate date changes are subject to availability, rate differences and written approval by La Montagne. Non-Refundable Rate bookings do not allow date changes, credits, transfers or carry-overs.
Is breakfast included when I book directly?
Breakfast is included with direct accommodation rates unless your written booking confirmation, package or rate terms state otherwise. Breakfast is served from 08:00 to 10:00.
What time is check-in and check-out?
Check-in is from 14:00 to 20:00. Arrivals after 20:00 are subject to a surcharge of R100 per hour, or part thereof. Check-out is strictly by 10:00 at the Restaurant/Reception area.
Can I book romantic packages, restaurant or spa services before arrival?
Yes. Romantic add-ons, restaurant reservations, spa requests, dietary requirements and special stay arrangements should be requested before arrival and are subject to availability, package terms and written confirmation.
Are children allowed at La Montagne Guest Lodge?
Children are welcome where the room type, occupancy and confirmed booking details allow. Children must be supervised at all times, especially around pools, Jacuzzi areas, gardens and public lodge spaces.
Are pets allowed?
La Montagne is unable to accommodate pets.
Who do I contact about payment, proof of payment or booking changes?
Please contact the reservations team on 072 435 0228 or info@lmgl.co.za for help with payment, proof of payment, booking changes, arrival arrangements or special requests.
What happens if I do not arrive for my booking?
A no-show is treated according to the applicable rate plan. Normal Rate no-shows remain liable for the full reservation value, while Non-Refundable Rate no-shows forfeit the reservation and all amounts paid.
Are direct bookings refundable?
Refund or cancellation outcomes depend on the rate plan selected at booking. Normal Rate bookings follow the Normal Rate Cancellation Policy. Non-Refundable Rate bookings are strictly non-refundable and do not allow date changes, credits or carry-overs.
Can I request early check-in or late check-out?
Early check-in and late check-out are subject to availability and written approval by La Montagne. Standard check-in is from 14:00 to 20:00 and check-out is strictly by 10:00.
Can visitors join me during my stay?
Visitors, guest numbers and use of facilities must follow the confirmed booking details and lodge approval. Contact reservations before arrival if you need clarity on guests, visitors or group arrangements.
Ready to Book Your Hartbeespoort Stay?
Choose Your Room, Check Availability and Book Direct With Clear Guest Policies
Book directly with La Montagne Guest Lodge for a romantic escape, family getaway or scenic weekend stay near Hartbeespoort Dam. For payment, proof of payment, booking changes, arrival arrangements or special requests, contact 072 435 0228 or info@lmgl.co.za.